Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.8/5 stars based on 2,064 Reviews
joan R.
collierville, tennessee
"The problem was resolved"
mr g abernathy A.
germantown, tennessee
mr wilcox W.
germantown, tennessee
"on time. efficient. communicated well."
james B.
cordova, tennessee
"professional service"
ken b draffin D.
germantown, tennessee
"Techs arrived with masks on. They were on time. They cleaned up after themselves. My A/C works!"
mary S.
memphis, tennessee
"They arrived on time, and they completed the work within the promised time period."
sandie G.
bartlett, tennessee
ron H.
memphis, tennessee
"apparently the technician knocked a drain pipe loose that drained in to our living room ceiling and stained the ceiling. don't think there's much damage but they need to be more aware."
judy C.
memphis, tennessee
ralph S.
cordova, tennessee
"Very helpful with warranty issue"
mina H.
bartlett, tennessee
"on time and call ahead"
alicia S.
memphis, tennessee
"Very efficient service. Nice technician."
lloyd K.
germantown, tennessee
"Timely, professional and efficient."
gary N.
holly springs, mississippi
david A.
cordova, tennessee
"Always prompt. They Review things that need to be done before doing them. Very polite while in house. Clean up afterwards. Service Experts is a great place to do business with."
joyce B.
germantown, tennessee
"He had everything that he needed in his truck to prepare my furnace for the winter. In past years the tech did not have either the correct furnace filter or light bulbs on his truck. Therefore, he would have to come back."
mr baker B.
arlington, tennessee
"Cortavius was very respectful and professional. He put forth extra effort in trying to solve the severe vibration in my attic air handling unit. He stayed late into the evening, doing all he could until we appeared to have the problem solved by more firmly mounting the squirrel cage/blower wheel assembly. The vibration is indeed not as severe as before, but after living with it for a few days, there is still vibration that can be heard throughout the house. I can even feel it on my pillow when I lay me head down in our downstairs bedroom. Since Cortavius replaced the motor, I believe the Goodman blower wheel/squirrel cage (that was replaced by Service Experts a week earlier) is not completely round or is out of balance."
john P.
germantown, tennessee
"Services were performed within the time frame."
lata B.
germantown , tennessee
"No reason"
ms roberts R.
memphis, tennessee
"Courteous, explained the issue well and solved the problem with bleach. Need to use bleach in the spout. Call plumber to flush the drain if air goes out again."
mary S.
memphis, tennessee
"Technicians were on time, polite, masked and efficient."
alan B.
arlington, tennessee
mr g abernathy A.
germantown, tennessee
"Service"
pat P.
austin, texas
"I am very happy to work with Alex Rodriguez. Please ONLY send Alex to work my account. I work with you because of Alex . . . . Pat Patton"
matt P.
cordova, tennessee
"The technician was very polite and fixed the unit quickly."
gary H.
memphis, tennessee
"everything was great"
randy A.
memphis, tennessee
ragha S.
cordova, tennessee
james D.
memphis, tennessee
"Mr. Sharp recommended a "Mini-split" HVAC system for our house without verifying that the equipment would fit into the available space. When the installation technicians arrived they were unable to install the unit. This was a waste of our time as well as the installation technicians."
stacey K.
memphis, tennessee
"Was contacted for my annual service as part of the advantage plan. Technician surprised that the 1 year filter should be replaced at the one year service and said usually home owners do that. It is my understanding that this is part of the plan. Then I am informed that this filter is not in stock and he will need to return another day. If I am scheduling a 1 year maintenance appointment as part of this plan I expect the technician to arrive with all the supplies needed to perform the recommended service and understand his responsibility to a member of this plan."
richard W.
germantown, tennessee
"polite effective"
sharon R.
memphis, tennessee
"The agent I spoke with on the phone was friendly, courteous, and very helpful. The technician who serviced my unit was also friendly, kind, efficient, and gave me all the info I asked him about."
georgia G.
bartlett, tennessee
james S.
memphis, tennessee
"Tech exceptionally pleasant and knowledgeable."
randy C.
lakeland, tennessee
vicki W.
memphis, tennessee
"."
kent O.
memphis, tennessee
"Technician was prompt, courteous, professional, and friendly."
noah K.
memphis, tennessee
matthew L.
memphis, tennessee
"The technician's care and diligence to solve the problem correctly towards our AC unit--he did not rush to get through with the job quickly."
virginia W.
memphis, tennessee
"Khalil is a kind, polite young man, didn't waste time, and completed his task promptly."
eugene jr J.
memphis, tennessee
"Quick arrival! Alan did an efficient and professional job."
shea L.
memphis, tennessee
"PROMPT SERVICE WHEN WE REALLY NEEDED AC"
buford M.
cordova, tennessee
"great service/technician"
michael M.
bartlett, tennessee
"very good, however you charged me $272.00 for a $90.00 part. Come on guys. i know you have to make a profit but this is not right."
bunni N.
memphis, tennessee
"Billy Hamilton helped us pick out the condenser model that best suited her needs, and he was also the one who helped us select both our new AC unit as well as the Mini-Split unit for our sunroom. We are very happy with his service. The installation happened faster than initially estimated, and we are very happy with that, too."
carol B.
horn lake, mississippi
"He just used water to clean the outside unit!!!!"
tish T.
memphis, tennessee
mike S.
olive branch, mississippi
"The technician was very knowledgeable about the problem. Service was very expeditious."
maury M.
cordova, tennessee
"They explained the new system, and it was installed to my satisfaction."
gaby M.
memphis, tennessee
"Prompt, courteous, And informative"
linda F.
cordova, tennessee
linda/dale T.
cordova, tennessee
"Cortavious explained what he was going to do and then the results"
bimini C.
cordova, tennessee
madison H.
memphis, tennessee
"He was extremely helpful and told us what we should in case it happened again. Definitely recommend him again!"
barry W.
cordova, tennessee
"Alan gave great service and was very knowledgeable and helpful. He was a 10. But the fact that there was a problem that dated all the way back to the installation of the system that should have been found and fixed years ago ... the company gets a 2!! Alan made it right, but it should not have happened at all or taken this long for someone to find it. So, Alan 10, company 2!"
suzanne D.
memphis, tennessee
"The service was promptly, courteously and professionally performed. I was given information in terms I easily understood."
tim M.
memphis, tennessee
"Went above and beyond service. Replaced inferior filter with more efficient one."
mary B.
memphis, tennessee
"A very smooth and professional process."
avery D.
memphis, tennessee
"Professional, thorough"
gina W.
memphis, tennessee
"very through and imformative"
dennis stanek S.
memphis, tennessee
"ALL involved did simply an amazing job!"
mary H.
memphis, tennessee
"Was on time and seemed eager to serve long standing customer"
doreva K.
memphis, tennessee
"Khalid was very careful to not let my dogs out!"
buford M.
cordova, tennessee
stephen G.
memphis, tennessee
"The technician showed me why the air conditioner failed and how I could prevent the problem for recurring."
gail W.
germantown, tennessee
karl G.
memphis, tennessee
kelly R.
bartlett, tennessee
brooks D.
memphis, tennessee
marilyn Y.
collierville, tennessee
"Very professional, on time, and explained everything. He told me what I needed and also changed the filter. Very friendly."
maryann H.
cordova, tennessee
j stewart S.
memphis, tennessee
"Cornelius, was very professional."
duane M.
millington, tennessee
"Arrived in a timely manner. Diagnosied the problem . And got ac back up and running"
cindy M.
memphis, tennessee
michael S.
memphis, tennessee
"They an more an hour last, and didnt get a courtesy call."
michelle S.
memphis, tennessee
"Service technician was on time, answered all my questions, and helped me understand the numbers that I was looking for."
timothy W.
arlington, tennessee
margaret C.
oakland, tennessee
"The tech was very thorough and knowledgeable regarding the service he was providing."
linda R.
memphis, tennessee
richard W.
memphis, tennessee
"Efficient service report on the unit"
ms. fenton F.
cordova, tennessee
charles F.
germantown, tennessee
"Technician was excellent. Very knowledgeable and personable."
perry Y.
lakeland, tennessee
"The technician was prompt, friendly, and professional."
gary N.
holly springs, mississippi
"Rep. Needs to listen to customer a little more bout needs or problems! Would have solved all the problems we had!!! Im 72 yrs old but I know when Im being ignored Sorry it happened. Gary Nolen"
kevin S.
memphis, tennessee
"Issue solved quickly"
ken b draffin D.
germantown, tennessee
"Arrived wearing a mask and was prompt."
elizabeth D.
lakeland, tennessee
richard H.
memphis, tennessee
debbie C.
cordova, tennessee
"Richard was knowledgeable about AC system, troubleshooting and finding the likely culprit for the issue. Fingers crossed the thermostat replacement solved the problem!"
sue J.
memphis, tennessee
"Dependable, quick to respond"
avery D.
memphis, tennessee
"Courteous, professional, quick response"
larry anderson A.
memphis, tennessee
roberta M.
memphis, tennessee
"Service person polite and efficient."
mr spence S.
arlington, tennessee
"Competent technician."
allen G.
memphis, tennessee
john G.
memphis, tennessee
"I was satisfied with the service provided."
mrs ragland R.
memphis, tennessee
"Technician was courteous and on time."
chuck S.
cordova, tennessee
amani B.
memphis, tennessee
elisa M.
memphis, tennessee
"Technician was very professional and nice."
jim R.
bartlett, tennessee
dale B.
bartlett, tennessee
"I know them, they know me. I trust them and they tell it straight to me. When its bad news, I believe they have researched and tried every possible option to make it good news. Today was a good check up and they did a thorough inspection I know."
margarette B.
nesbit, mississippi
"Tech was extremely courteous and repaired unit very quickly and explained what was going on."
beulah A.
memphis, tennessee
mr sheppard S.
memphis, tennessee
"Alan always does a great job for us."
marla H.
memphis, tennessee
"Khalil was very professional as was he very polite and mannerable."
jim P.
cordova, tennessee
"Tech seemed very committed to doing a good job.... And he did........"
brian B.
collierville, tennessee
gerald G.
bartlett, tennessee
"All were very professional from start to finish"
ron S.
munford, tennessee
"Khalil was very professional and technically qualified. He was very polite and did a great job."
sandra K.
cordova, tennessee
phyllis M.
memphis, tennessee
michael C.
memphis, tennessee
mrs olsen O.
germantown, tennessee
"On time ,neat, respectful, knowledgeable,explained carefully any questions I had,personable"
ms gammon G.
bartlett, tennessee
"The technician answered all of my questions and fixed the problem. He did a great job."
dottie M.
southaven, mississippi
"Time spent on unit and cleanliness of unit when tech left."
zina W.
memphis, tennessee
"Friendly,nice"
dr. stephens S.
germantown, tennessee
"Alan is dependable, knowledgeable, thorough & polite."
mr warman W.
bartlett, tennessee
"Technician was good, helpful, explained answers to my questions."
eddie W.
memphis, tennessee
"The technician, was friendly, qualified and did an excellent job inspecting and servicing my AC, units"
carol M.
memphis, tennessee
"Techs were very nice and professional. Did the job in a timely manner."
hayden L.
memphis, tennessee
"Very professional & knowledgeable."
duane M.
millington, tennessee
"Tech was on time / did an outstanding job."
bev K.
memphis, tennessee
"Hoang was very courteous, informative and helpful. The units were clean and functioning correctly when he left."
anne T.
memphis, tennessee
"On time, careful, explained everything."
eddie H.
memphis, tennessee
"The first tech Damian diagnosed the problem immediately and contacted the second representative Junior Sharp to advise me of my replacement options."
carl W.
cordova, tennessee
"Technician was an expert. Asking questions about the issue then about the history. Did not start service action with out understanding what was the true problem. Them he worked methodically, eliminating possible causes. After locating the fault he did a verification of fault and them a verification of fix. Delightfully experience."
terry R.
memphis, tennessee
"very courteous technician"
christina H.
memphis, tennessee
"My technician was friendly and extremely conscientious in completing the service and answering all my questions."
larry anderson A.
memphis, tennessee
ms miller M.
memphis, tennessee
"He took his time and didn't rush. He explained that that there was a noise that he oiled and should take care of the problem."
phyllis M.
memphis, tennessee
elizabeth S.
memphis, tennessee
"Tech was on time. He did wear a mask, was professional...and even asked for a broom to clean up????"
mabry A.
southaven, mississippi
"Service performed quickly and efficiently. Technician remembered where everything was."
lloyd K.
germantown, tennessee
willie S.
bartlett, tennessee
"The job in which the Technican was request to do was performed in a very competent and professional manner."
ms shields .
germantown, tennessee
"ON TIME -PROFESSIONAL-POLITE-HELPFUL"
stephen H.
germantown, tennessee
marie D.
germantown, tennessee
ken S.
collierville, tennessee
kathy B.
memphis, tennessee
"Arrived on time and was respectful and friendly"
byrne W.
eads, tennessee
james collins C.
memphis, tennessee
jason W.
walls, mississippi
"The technician does a good job, also the salesman is friendly. But both were trying to sell a lease program for a new system that was the worst predatory lending Ive ever encountered. If this company is willing to do business this way, I wont be using them anymore."
annetta S.
memphis, tennessee
"Alan is always very polite , professional, and honest, as well as very qualified."
frank F.
memphis, tennessee
randy S.
millington, tennessee
"COVID-19 precautions were not taken -- no mask or gloves. I had to set the parameters of the technician's service at my house. The outside condenser unit was not thoroughly cleaned of debris."
sue J.
memphis, tennessee
"Tech on time. Professional. Followed the plan."
rajeev G.
memphis, tennessee
"Unpredictable service."
bill J.
germantown, tennessee
"Technician did everything I expected and was courteous."
david T.
memphis, tennessee
"Cortavius was on time, knowledgeable, and did a great job servicing our systems."
chris W.
memphis, tennessee
david W.
arlington, tennessee
"Tech was courteous and on time."
mr greisbeck G.
memphis, tennessee
"90"
mr greisbeck G.
memphis, tennessee
"90"
mr greisbeck G.
memphis, tennessee
"90"
mr greisbeck G.
memphis, tennessee
"90"
mr greisbeck G.
memphis, tennessee
"90"
mr greisbeck G.
memphis, tennessee
johnie S.
bartlett, tennessee
"Always on time and efficient."
susan G.
memphis, tennessee
"Friendly, respectful and informative and scheduled us for just what we wanted"
mrs misner M.
memphis, tennessee
"The techs were very good and thorough and considerate of my COVID fears. My only nearly down was for a dink in my sheet rock going up the stairs. They should have informed me of the damage."
william W.
bartlett, tennessee
"The Technican arrived as scheduled. He completed the inspection in an efficiently manner. He explained what he did."
stephen G.
memphis, tennessee
"I pointed out 2 issues to your technician. Neither were addressed. The first was that the HVAC unit that you installed last summer failed its inspection when the county code enforcement officer reviewed it. We agreed that the issue was a minor one which could be easily addressed. However, he did not address it or, apparently, inform your office that it needed to be addressed. The second was that the HVAC installers disconnected the gas line to a space heater that I have been using for many years. I told the technician that the loss of this appliance was a major inconvenience to me, but he didn't address it or, apparently, inform your office that it needed to be addressed. Finally, when he finished, he simply left. No "Mr. Gates I'm through down here." He just got into his truck and left."
vicki L.
memphis, tennessee
"Did not like his attitude and wasnt upstairs long as other tech were .left dirty filter up stairs and I cant get up stairs to throw out if he even changed it .sales rep came by he didnt know the program I was on and was pushing for me to buy another one.dont want either one back in my home. Have been with se to long to be treated like that. Tonya in office was very helpful and polite and took care of problem. Sales rep needs to learn his programs if hes going to be selling them."
karen W.
eads, tennessee
rebecca S.
germantown, tennessee
"Alan is always the best. Always on time and takes extra care to make sure everything is running properly!"
rebecca G.
memphis, tennessee
"Timely, courteous, knowledge"
rita G.
memphis, tennessee
norman M.
memphis, tennessee
"Courteous, efficient, through"
frank F.
memphis, tennessee
"Nick did an EXCELLENT job in explaining system options. Very informative with future options for us to consider"
eugene D.
memphis, tennessee
"Very thorough."
brenda W.
germantown, tennessee
"Nick seemed to do a very thorough inspection of our a/c system and advised us that he was unable to properly test the freon level b/c it was not warm enough outside. He told us if there was a problem to call in & you would send someone back to check freon and waive the service trip charge. He also indicated that we could not provide a printout of my service yesterday b/c your technicians are not using the handhelds right now due to the COVID-19 situation. He said that I would be emailed a report but I have not yet received it."
david R.
memphis, tennessee
"Gracious and diligent service men."
winston G.
bartlett, tennessee
"Pleasant and efficient."
dr miller M.
germantown, tennessee
"polite, efficient and informative"
patricia C.
germantown, tennessee
"Professional and knowledgeable with clear explanations"
ms gammon G.
bartlett, tennessee
"The guys were very professional, clean and very nice. They had my equipment up and running in no time at all. The last time I had units put in my home it took all day long but I understand this time there were more men doing the job then before."
david S.
bartlett, tennessee
cheryl K.
memphis, tennessee
"good service"
steven B.
memphis, tennessee
"Service personnel very efficient"
nancy C.
memphis, tennessee
wes M.
memphis, tennessee
julia C.
memphis, tennessee
"Jonathan called to confirm en route and estimated arrival. Arrived well within appointment time window and worked quickly and efficiently"
melissa R.
memphis, tennessee
"Technicians were polite and pleasant. Outside unit is the cleanest I can remember. They did a great job"
dr miller M.
germantown, tennessee
"Excellent work"
anne Y.
germantown, tennessee
"Use Nick every visit because of quality work and timely appointments"
billie work W.
germantown, tennessee
"Prompt friendly service"
mr vincent V.
cordova, tennessee
"Courtavius and his helper were timely, efficient and courteous."
james collins C.
memphis, tennessee
"Quick response and great technician."
ellen A.
memphis, tennessee
"The technician was very courteous He found the problem, explained what it was and I realized I had other issues because of he. He explained what I could do to alleviate the problem, how to deal with it and where to get supplies."
susan E.
germantown, tennessee
"Extremely professional, personable, knowledgeable."
ms sander S.
memphis, tennessee
"Tec very careful and caring in our home"
mary S.
memphis, tennessee
"The technician was prompt and completed the work in a timely manner"
jarvis G.
memphis, tennessee
deborah C.
germantown, tennessee
"explained everything very well"
john B.
arlington, tennessee
"On time, courteous, professional."
gib V.
memphis, tennessee
david T.
memphis, tennessee
ron H.
memphis, tennessee
barry R.
memphis, tennessee
"Very good service"
mary knack K.
bartlett, tennessee
monroe W.
memphis, tennessee
susan G.
memphis, tennessee
"quick response to my call, had my filters on hand in the truck, was polite and friendly, showed me the filter that was being replaced so I could make my decision on replacing it."
mrs pelz P.
memphis, tennessee
"Technician was efficient, honest, thorough and respective"
nedra W.
memphis, tennessee
"Service Tech was prompt and professional. He was courteous and very helpful to explain the workings of the system."
mr miller M.
memphis, tennessee
"Mr. Khalil was extremely helpful in answering questions re: unit & thermostat."
don W.
memphis, tennessee
"Cortavious explained what he was doing, why he doing it and the results of what he had done"
clyde J.
arlington, tennessee
cecilia B.
memphis, tennessee
"Representative called to let us know he was on his way, he was on time, efficient and very polite!"
janice C.
lakeland, tennessee
ken b draffin D.
germantown, tennessee
"Arrived on time and fixed the problem quickly"
john G.
memphis, tennessee
"I wes very satisfied with the service provided."
ms lowery L.
cordova, tennessee
"It was taken care of quickly and efficiently"
wes M.
memphis, tennessee
"The technician was very friendly and took care of the problems."
alex A.
memphis, tennessee
"The service tech was polite, fast and explained everything he did before he left."
chuck S.
cordova, tennessee
"ALAN IS ALWAYS ON TIME AND TREATS YOUR AC AND HEATING UNIT LIKE ITS HIS-- ALAN IS VERY DETAILED AND DOES NOT MISS ANYTHING ."
clara H.
memphis, tennessee
"Awesome technician. Super polite. Very professional. Happy and smiling."
john freer F.
olive branch, mississippi
"Damien was professional and thorough with his inspection."
wilbur L.
memphis, tennessee
joseph L.
memphis, tennessee
james L.
memphis, tennessee
"Our tech, Damian, was very exceptional, took the time to explain what he was doing, very patient. He listened to my concerns. He was on time, within the 2 hour window, and did call to let me know he was on his way."
william T.
memphis, tennessee
andy S.
bartlett, tennessee
alma D.
memphis, tennessee
"Very professional and very efficient."
phyllis M.
memphis, tennessee
suzanne D.
memphis, tennessee
"Service Experts has always been reliable. There's never any confusion on the scheduled day of service and the technician always calls ahead about 30 minutes prior to arrival. Technicians have always been knowledgeable, efficient and courteous. Khalil & Jonathan D. performed their service maintenance promptly, giving thorough explanation after finishing. They were both very polite, respectful and shared very friendly smiles. We have never been disappointed with Service Experts!"
david R.
memphis, tennessee
"He was very thorough."
mary H.
memphis, tennessee
"although tech was late due to unforseen problems at previous call, he was very polite, called to let me know was on way, and did maintenance in timely manner."
martha M.
memphis, tennessee
farah C.
oakland, tennessee
"The technician came right away and problem solved the situation in order to provide the heat our home needed during the freezing temperature that night. He was polite and professional."
gary H.
memphis, tennessee
mark W.
memphis, tennessee
"Khalil was very thorough in his maintenance check of our heating unit, going so far as to crawl up into the unit to visually verify the unit had no cracks present and also bristle scrubbed the heating sensors and dusting the fan blower unit - after unwiring it and then rewiring it back into place. Most of the other guys we've had from SE spent an hour cleaning it. Khalil spent an extra 30 minutes checking everything - and then showed me the filter that needed replacing and then installed it straight away. He should be a trainer (or supervisor) for any new HVAC service techs on the quality of service provided and his professionalism. (And is worth the payroll amount if not more.)"
norman M.
memphis, tennessee
"efficient, courteous, through, knowledgeable"
winston G.
bartlett, tennessee
"Very professional and pleasant attitude."
sam S.
germantown, tennessee
brooks D.
memphis, tennessee
james G.
memphis, tennessee
"He was very efficient and courteous and explained thing well."
amani B.
memphis, tennessee
"Explained everything about his inspection."
chuck P.
memphis, tennessee
mike A.
cordova, tennessee
"Quick response to our issue. Was there within two hours of call. Nick was very good at explaining what was needed and costs involved."
james L.
memphis, tennessee
"Your Tech arrived 25 minutes after the promised window."
g billmeier B.
memphis, tennessee
"Alan always provides the best service."
tony A.
germantown, tennessee
adonna C.
cordova, tennessee
caroline B.
cordova, tennessee
dottie M.
southaven, mississippi
"Tech was in my attic longer than any tech ever spent cleaning my furnace. I heard him working g away and was concerned he found a problem. He said, no man, I just doing my job cleaning it. He was so nice and polite and I knew my furnace had actually been thoroughly inspected when he left."
ms naylor N.
memphis, tennessee
"You have great technicians and they always perform"
dennis stanek S.
memphis, tennessee
"Your company ALWAYS gives the best value for your money. Nick, the Technician, was a true professional. He has a very affable personality combined with aa very professional demeanor!."
ms roberts R.
memphis, tennessee
"Charlie called to let me know when he would arrive, came on time, changed the filter after checking the system, printed the receipt and was done. Not sure exactly how long it took, but I believe it was somewhere around 30 minutes. Courteous and efficient. Thanks go to Charlie."
mr yeager Y.
lakeland, tennessee
charles F.
germantown, tennessee
lata B.
germantown, tennessee
jim R.
bartlett, tennessee
susan O.
memphis, tennessee
"Service was courteous and on time."
johnnie P.
germantown, tennessee
"Mr. Lee performed an excellent service."
vicki L.
memphis, tennessee
"Very polite and well mannered."
mark M.
lakeland, tennessee
"Nick is the best Tech you have. Don't every let him go."
bill J.
germantown, tennessee
jamie B.
cordova, tennessee
cathy M.
lakeland, tennessee
james saino S.
cordova, tennessee
"The technician explained and fixed our problem as well as tuning up our units."
john P.
germantown, tennessee
"Called and arrived on time. He did the required inspection, explained what he did, and left. Efficient service."
harriet A.
germantown, tennessee
"The service called to let me know that he was near my home. He was very nice and I felt that he had done a good job."
carl G.
cordova, tennessee
"Charlie was pleasant and professional."
jo knight K.
memphis, tennessee
"Friendly and knowledgeable tech"
w.m. S.
memphis, tennessee
"He came quickly"
amy C.
memphis, tennessee
"Explained things very well; provided valuable information. Courteous and timely."
mary S.
memphis, tennessee
"Technician showed up on time, explained things clearly, went out to get new filters, and completed the work in a timely manner."
lauren G.
memphis, tennessee
"Work was done quickly and efficiently. Information given about age of heating and cooling units, phase out of Freon, introduction of Puron, very helpful for future need!"
susan S.
memphis, tennessee
avery D.
memphis, tennessee
"Khalil provided great customer service by communicating about his work and doing a thorough job."
mary R.
memphis, tennessee
"Khalil is the nicest and most thorough technician ever to service my A/C and heating system. He is an asset to your company!"
brooks D.
memphis, tennessee
robert P.
bartlett, tennessee
ms gammon G.
bartlett, tennessee
"He was very thorough, pleasant and clean. He answered all of my questions that I asked him."
mr stein S.
cordova, tennessee
michael C.
memphis, tennessee
lloyd K.
germantown, tennessee
"On time. Courteous/friendly. Efficient. Answered my questions."
paula B.
oakland, tennessee
"Khalil was professional, explained everything clearly and was very polite."
beth B.
memphis, tennessee
"Called and schedule a new customer appointment, the soonest they had was 3 weeks away, I waited the entire time frame and no one showed. When I called to check there was no record of any service scheduled or anything about me so had to start over and schedule again for the next week. When the technician did come he showed up on time and did appropriate work but initial mess up was unfortunate."
jimmie B.
memphis, tennessee
"I am particular who I let into my residence. There are just some people in this world I do not trust/ The last technician was one of them The only reason I let him in was he was accompanied by a gentleman that had been to my residence before. Once he was finished I received nothing showing what he did or that he was even in my home. There are just some people I do not trust and this one being one of them. I called and told the young lady answering the phone that I did not want this individual to be sent back to my residence and why and she said and I quote " You need to get a new servicing company to service your property. I bought this heating and air conditioning system from Service Experts and I have had a maintenance contract ever since. I have one more time of service left on my contract and it will be my last. I WILL obtain another company to service my unit."
kathryn L.
memphis, tennessee
kim W.
eads, tennessee
"Technician took an hour between his first call and arrival. He called at least twice, clearly didn't follow my initial directions. Appointment was 10:00 to 12:00. He arrived at 12:30 and worked 2 1/2 hours, much longer than previous year's fall service. My entire afternoon schedule had to be rearranged. I did not know until around 6:00 p.m. that he had left one of my attic doors wide open and the attic lights on. I couldn't figure out why it was so cold so I started investigating and that's what I found. After the technician was done and in his car doing paperwork, he asked me when the UV lights were last changed because after 2 years they should be replaced. Why did he ask me? He should be able to find that out by looking at my account but he said the account info doesn't go back that far. That is ridiculous if it is true. He said he would inquire at the office but so far I haven't heard from anyone. Should a tech's phone be playing any kind of video while he's working? After 2 hours, I went to check on him and his phone was mounted on one of the units playing something while he was working. While he was sitting in my driveway, music was blasting from his vehicle. When he saw me coming, he turned it down. Again, should this be happening? I really wish you guys would send techs that are familiar with the customer's location and home. I will try to remember in the future to request techs that have been here before over the past 10 years."
william S.
memphis, tennessee
"Great customer service. Reliable and trustworthy."
matthew D.
bartlett, tennessee
"My heat in my house went out during the coldest part of the year so far. I was in a panic, my children and pets were in literal danger. My technician Christopher was at the house in 30 minutes after I called. He was courteous, and did a great job explaining what went wrong and answered all my questions. I even was able to call him a few times with additional questions and he always picked up and had time to answer them. His diagnosis was correct and the furnace kicked back on like he said it would in the afternoon before my children got home. Please let him know how much I appreciate him and his service."
carl Y.
collierville, tennessee
"called, on time, courteous, knowlegeable, professional."
sherry C.
germantown, tennessee
"He came at the time indicated and promptly completed the inspection."
bob E.
memphis, tennessee
"The second Tech found that a thermostat wire had been Broken by the first Tech which caused the need for the second tech to be called out to find out why my heat was not working. The first tech was there for a Maintance Check"
mr john B.
arlington, tennessee
wardel O.
memphis, tennessee
"The inspection was completed without a problem as I expected."
rajeev G.
memphis, tennessee
"More than a week, issue not resolved"
jeff K.
memphis, tennessee
"As has been the case for more than 10 years, your team's service was excellent."
vanessa T.
collierville, tennessee
joyce T.
collierville, tennessee
barry R.
memphis, tennessee
"The service has been good"
mabry A.
southaven, mississippi
"Quick, effieient, polite"
lee T.
germantown, tennessee
"Guys very professional"
g billmeier B.
memphis, tennessee
"Allen always does a fine job."
robert P.
lakeland, tennessee
"Technician knew what he was talking about. Showed up on time, called before arriving."
mike S.
olive branch, mississippi
"Very Proficient"
ms cunningham C.
memphis, tennessee
shoronda M.
memphis, tennessee
"My technician was Charlie. He was very pleasant, timely, and knowledgeable."
donna J.
memphis, tennessee
richard W.
memphis, tennessee
"In and out with no problems - Did not arrive at scheduled time but he (or someone for SE) did call and confirm he was behind"
sandee D.
arlington, tennessee
"The problem was successfully fixed"
opal H.
memphis, tennessee
"Profession and pleasant attitude"
sharon R.
memphis, tennessee
"The technician was here to assess the tornado damage to the freon pipes from my A/C to my house. It was crimped in one place and twisted in another. He said it would need attention but we had to wait untl electrical power was restored and damage to that area of the house was finished. He will return (hopefully) this coming Monday."
mary O.
memphis, tennessee
"Technician was very polite, efficient, and seemed to be very thorough in checking my heating system."
eddie W.
memphis, tennessee
"The technician, explained what he did during his inspection. He explained he found nothing wrong. I asked him about the cost of those of those blue light in my A/C unit and give me a notice for next spering 2020, to instll them."
jervis W.
memphis, tennessee
roberta M.
memphis, tennessee
gregory K.
cordova, tennessee
"Very professional"
johnie S.
bartlett, tennessee
"He was on time and went right to work."
mr l. wright W.
germantown, tennessee
david S.
bartlett, tennessee
mike C.
memphis, tennessee
"All well and quickly."
christina H.
memphis, tennessee
"Nick was prompt, friendly, and very efficient. We've trusted him for many years because he always does a great job."
mr von buttlar B.
memphis, tennessee
"Competence of technician"
george S.
memphis, tennessee
"Tech was really nice, personable and knowledgeable. I was very pleased with his service."
charles S.
memphis, tennessee
"Excellent service"
hayden L.
memphis, tennessee
"Professional & knowledgeable"
mr warman W.
bartlett, tennessee
diane G.
memphis, tennessee
ms a leslie L.
memphis, tennessee
"helpful, informative, industrious."
elizabeth S.
memphis, tennessee
"The rep came and was very professional,accessed the situation and was done 30 minutes or less"
mrs soard S.
memphis, tennessee
"Was late"
david W.
arlington, tennessee
"Courteous technician, seemed to know his business."
mr inglis I.
memphis, tennessee
"Turned up on time and got the work done promptly"
fred W.
bartlett, tennessee
"Very good service, on time and polite"
mr g abernathy A.
germantown, tennessee
"Dependable service"
trent d webb W.
memphis, tennessee
anne F.
bartlett, tennessee
phyllis M.
memphis, tennessee
william T.
memphis, tennessee
"Problem still has not been addressed by Service Experts. Have called 5 time since last Saturday. Still nothing done. WORST EXPERIENCE I have ever had with SE. I even paid for the prefered service option."
rita G.
memphis, tennessee
"10"
kwame T.
memphis, tennessee
eugene jr D.
memphis, tennessee
ms zelikov Z.
collierville, tennessee
sue J.
memphis, tennessee
"Technician arrived on time and did a good job."
oscar J.
memphis, tennessee
"Very good service. No problems"
susan G.
memphis, tennessee
"Tech was on time, polite and seemed confident in his work"
fred G.
memphis, tennessee
"Cortez seviced my heater in a timely matter. He is a great technician."
anne W.
memphis, tennessee
"He diagnosed problem quickly, solved it quickly, and was polite and friendly during visit. not bothered by the loud dog."
mike C.
cordova, tennessee
"You wete10 % higher on 20% LE SS PRODUCT."
homan F.
cordova, tennessee
"Both technicians (Courtavias and Khalil) were very professional and explained everything they did."
richard W.
memphis, tennessee
"I have been a customer for over three decades. I remain a loyal client because of consistent, professional-level service."
chuck P.
memphis, tennessee
shelley V.
memphis, tennessee
"Very quick response"
lynne L.
cordova, tennessee
ted M.
germantown, tennessee
"On time, punctual, efficient."
james collins C.
memphis, tennessee
"Corte IOUs was prompt and courteous."
stephen G.
bartlett, tennessee
"Courteous and knowledgeable"
assemblies lord jesus J.
memphis, tennessee
"The unit was taken care of as expected and within the time frame promised."
james L.
memphis, tennessee
"Richard, and other technicians (Courtavius, Damian, Joe) came out more than a few times to fix our issue and do right by us."
jim V.
bartlett, tennessee
"We are a long time customer who rarely complains, but the degradation of service over the last couple of years has my wife and I considering another service when our current contract is up. Details: In May of 2018 we had a new Furnace/AC installed. Installation included a new thermostat installed which I never could figure out. (the old programmable thermostat was working fine). We had to have a technician come out on two occasions to program it for us. Both techs admitted they had trouble figuring it out themselves when this model first came out. I complained to the service manager and asked why would the company replace a perfectly good thermostat with one difficult to use thermostat in the home of two elderly people when your own techs had trouble with it? He replaced it with a simpler programmable one which is easier to use. Recently we found out that when a furnace/AC is replaced, the city of Bartlett code enforcement is supposed to be notified so that it could be inspected, this was never done. On 9/30/2019 we had our annual maintenance done on the furnace. Charles was polite and all, but I dont think the furnace was properly checked. He completed his work in record time and did replace the filter and take a picture of unit and encourage us to get the UV package. He did not, however, unplug the furnace to check the blower start capacitor which is normally done or clean the burner thingys. We cant help but wonder what else was not done. Bottom line, we are of the opinion that Service Experts is more interested in selling products than maintaining what we have. Our service contract, which we have held for close to twenty years has evolved from a maintenance contract which we were very pleased with to an invitation to come into our home and sell us something. Unhappily, Jim and Irene Volgas 10/01/2019"
ms jackson J.
memphis, tennessee
ms. fenton F.
cordova, tennessee
gina W.
memphis, tennessee
"Very hard working and thorough. Also, pleasant and courteous. wonder job!"
ms hopkins H.
memphis, tennessee
"Quickly set up an appointment and installation"
rebecca Y.
germantown, tennessee
"polite, profesional, efficient! provided all information I needed and was a pleasant experience."
susan G.
memphis, tennessee
"fast polite and we are cool again in no time"
debbie M.
bartlett, tennessee
"technician very informative and courteous"
ms gammon G.
bartlett, tennessee
"He was knowledgeable about what he was doing and explained it to me. He was very kind."
ron H.
memphis, tennessee
ms cunningham C.
memphis, tennessee
william W.
bartlett, tennessee
"the work was done quickly."
gwen W.
memphis, tennessee
"The technician was courteous, knowledgable and helpful. He took the time to explain the work he had done, and to describe the status of the system he had serviced. That said, the increased cost of service was unexpected and disconcerting."
dr salazar S.
memphis, tennessee
bill M.
collierville, tennessee
"Prompt, thorough and courteous."
jeff K.
memphis, tennessee
"Billy evaluated our needs for our new sunroom and made a great recommendation. We are very happy with it and with his service."
jeff K.
memphis, tennessee
"Your team's products and service have always been excellent."
ms hester H.
cordova, tennessee
carl G.
cordova, tennessee
"Alan was early for the appointment and very professional and knowledgeable."
ms jackson J.
memphis, tennessee
"Thorough and poliye"
mark M.
lakeland, tennessee
"Nick is an out standing Tech and every Tech should strive to meet his standards."
jonathan Y.
bartlett, tennessee
"My technician was very courteous and helpful in answering all my questions."
sandee D.
arlington, tennessee
"It took a couple days for part to come in"
suzanne D.
memphis, tennessee
"My family has used the services of Service Experts for many years and we have never been disappointed. The service technicians have always been polite, courteous, prompt and professionally knowledgeable. Service Experts has never given us reason for concern or worry."
joe P.
collierville, tennessee
"Service person was knowledgeable about my system and kept me informed about what he was doing"
william T.
memphis, tennessee
kathleen S.
walls, mississippi
"I called to report,my central A/C wasn't working properly and it was hot in my house and told her that I was 86 years old. She immediately called a technician who came within an hour and fixed my A/C. TALK ABOUT GREAT SERVICE ! I think the lady who called the technician was Tricia ( not sure of the name) and the technician was Allen."
richard H.
memphis, tennessee
"Great service"
buford M.
cordova, tennessee
"Service rep scheduled an appointment that night but due to severe weather had to be rescheduled the following day so it was a hot night. The service technician Nick, who had been here before, arrived the following day as planned and diagnosed the problem quickly. A new fan motor and capacitor were needed. He went and got and returned within an hour and installed. He also added 2 lbs. freon. It cools better than it had during the last few months. He should get a raise. Thanks"
dr salazar S.
memphis, tennessee
"Excellent work"
john G.
memphis, tennessee
"Technician was on time, very courteous and professional."
chuck P.
memphis, tennessee
"The lady that answered my call was extremely nice and very helpful. The technician arrived when he said he would and got the job done very much to my satisfaction."